Harpwro Enterprises Incorporated is sensitive to protecting the private information that our customers and visitors provide to us. We also want you to have the opportunity to obtain interesting
and useful information, products and services through Harpwro Enterprises Incorporated. The loyalty of our customers is very important to us and we hope this policy will underscore our commitment
to making sure your experience with us is a good one.
to us (for instance, by purchasing goods or services through our Web Site or by responding to our customer surveys), and when you use Harpwro Enterprises Incorporated to explore the World Wide
Web. This policy is organized into the following sections:
considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method. Therefore, although we take many precautions to protect our system
and our servers, we cannot guarantee the security of any data on any server, including "secure servers."
Customer Information [Back to the Top]
Customer information is information such as name, address, telephone number, and credit card information -- information that identifies a particular individual or business. Harpwro Enterprises
Incorporated collects and stores customer information in the following ways:
As part of a customer's registration for Harpwro Enterprises Incorporated's services, customers must provide their user name, address, telephone number(s), company name (if applicable), and credit
card or other billing information.
We confirm your requested e-mail address(es) or domain registration(s) or Web site(s). Depending on the Harpwro Enterprises Incorporated service(s) you select, we will give you a Harpwro
Enterprises Incorporated user ID number and one or more passwords that you must use to access and receive the services. We retain this information in our customer databases.
If you purchase other goods or services from Harpwro Enterprises Incorporated through our Web Site, we will also collect your billing information.
How We Use Customer Information
The customer information that we collect during the registration process is or may be used:
For billing purposes;
To examine system accounting logs, user mailboxes and other company records to resolve e-mail and other system errors or problems;
To make sure that only Harpwro Enterprises Incorporated customers are able to access certain member-only services.
This information is kept on limited access computers and is only available to those employees who have a need to know.
We provide some information to companies that we use to perform certain functions for us -- for example, credit card numbers are sent to a credit card processing company for billing, and address
information may be given to a shiping company to send out our products. These companies are authorized to use this information only for the expressed purpose of completing Harpwro Enterprises
Incorporated business and are not authorized to release this information to other third parties.
Occasionally, we use our customer database to distribute Harpwro Enterprises Incorporated newsletters or important notices to our customers.
We will share customer information with governmental authorities when legally required to do so, and may cooperate with these authorities investigating claims of illegal activity such as (but not
limited to) illegal transfer or use of copyrighted material, or postings or e-mail containing threats of violence, child pornography, SPAM, etc.
Harpwro Enterprises Incorporated does not permit SPAM of any type, whether this be sent using our servers or advertising Web Sites or clients hosted on our servers. We will provide information
to other ISP's if you violate this policy. Harpwro Enterprises Incorporated will assist in disclosing a SPAMMER's information to any and all lists that gather such information to identify and
prevent further abuse of the Internet.
Except under the circumstances described above, we do not disclose customer information to third parties.
Changes to Your Customer Information
You may review and update the information you provide to us as part of the registration process by using the Account Management web page at:
Voluntary Customer Surveys [Back to the Top]
If you have been with Harpwro Enterprises Incorporated for a while, you most likely know that we periodically conduct both business and
individual customer surveys. We encourage all of our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we
offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Please remember that your
participation in our customer surveys is voluntary.
How We Use Customer Survey Responses
We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other
Harpwro Enterprises Incorporated customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector or other
demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. The aggregated information may be shared
with third parties.
Web Site Use and Navigation Information [Back to the Top]
Each time a user visits our Web Site, certain anonymous use and navigation information is collected by our servers. This information is
aggregated and anonymous. It tell us how our Web Site is used and navigated, including the number, frequency and duration of visits to each Web page.
How We Use Web Site Use and Navigation Information
Like customer survey information, we use the anonymous, aggregated information to improve the content and navigation features of our Web Site. We
also may use the anonymous, aggregated information to enable Harpwro Enterprises Incorporated Partners or advertisers to evaluate whether to post advertising banners or other material on the
Harpwro Enterprises Incorporated Web Site.
Cookies [Back to the Top]
Like most Web sites, Harpwro Enterprises Incorporated makes use of browser "cookies". Cookies are files written to a user's hard disk and read by
server programs to inform a Web site if the user has previously visited that site.
customer's user name and password information. This is designed to facilitate access by customers to Harpwro Enterprises Incorporated member services. Customers cannot access the Account
Management Web pages unless they have a browser that supports these cookies. These cookies do not enable third parties to access any of your customer information.
may also decide to notify our customers by e-mail of significant changes.
Questions, Comments or Concerns [Back to the Top]